Project Overview
The client is a Qatar-based electronics reseller catering to both large-scale businesses and individual consumers. With a growing customer base, the client aimed to digitize their sales process, improve stock visibility, and provide a seamless purchase experience for both corporate clients and walk-in customers.
Business Challenges
- The client operated through offline and semi-digital channels, leading to manual effort in managing bulk and retail orders.
- Managing both B2B and B2C customer flows in a unified platform was a key challenge.
- Need for real-time stock visibility, faster approvals, and integrated accounting.
- Required a secure payment integration with QIB Bank to serve local and international clients.
- Lack of customer self-service features like order history, tracking, and digital invoices
Project Objectives
- Build a robust e-commerce platform tailored for both business buyers and retail consumers.
- Automate sales, purchase, inventory, and accounting processes.
- Integrate with Qatar Islamic Bank (QIB) for seamless online payments.
- Enable real-time approvals, quote management, and digital order handling.
- Provide a mobile-friendly, responsive experience for buyers.
Custom Features
- B2B/B2C customer login with different pricing tiers
- Order approval workflows for corporate customers
- Instant payment confirmation and order status updates
- Stock reservation logic for large orders
- Arabic and English multilingual support
Solution Delivered
A full-fledged, integrated e-commerce ERP application was developed and deployed with the following components:
Modules Implemented
- Sales Management – Quotation to invoice cycle, B2B contract handling
- Purchase Management – Vendor management, procurement, and purchase orders
- E-commerce – Online storefront for B2C and B2B customers with category management
- Inventory – Real-time stock updates, product catalog, batch tracking
- Accounting – Automated journal entries, customer invoicing, and financial reporting
- Payment Gateway Integration – QIB Bank integration for secure online payments
Key Results
| KPI | Before Implementation | After Implementation |
|---|---|---|
| Order Processing Time | 1-2 days (manual follow-up) | Within 2 hours |
| Inventory Errors | Frequent mismatches | Real-time, accurate stock control |
| Payment Reconciliation | Manual with delays | Automated via QIB gateway |
| Customer Retention | Low repeat orders | Improved with self-service portal |
| User Access | Internal use only | Customers, vendors, and staff online |
Client Feedback
“The new e-commerce solution transformed our sales flow and drastically reduced processing time. Our corporate clients are now able to place and track orders seamlessly while retail customers enjoy a modern shopping experience.”
— Manager, Shahab – Altamyeez
Conclusion
This project successfully bridged the gap between B2B enterprise needs and B2C user expectations through a unified e-commerce platform. With future-proof features, real-time inventory, secure payments, and ERP integration, the client is now well-positioned to scale operations across Qatar and beyond.
App Screens
